Jim Glennon appeals to all types and colors of uniforms. His demeanor and style is truly one of a kind.
Generally, most officers get antsy towards the end of the class, especially if the instructor goes over the time limit. I’ve been the coordinator for Jim Glennon’s classes for over two years. In this time frame, and in over 5 different classes, I have yet to see someone get up and leave or to get antsy.
During the evaluation process, the overall consensus was that this class should be made mandatory for all. I received an email from the Commander of one of the attendees. As per the attendee, this class was the best he’d ever attended.
I’ve known Jim for two years now. Some might think I “over” endorse his classes. In fact, I don’t truly believe so. I’ve been in the Border Patrol for 15 years now. I’ve been a first line supervisor for over 8 years. Since meeting Jim, I’ve revamped my style, and I believe it’s truly paid off.
I know for a fact that your Agency is going to want to keep bringing Jim back again and again.
John E. Ramos
Supervisory Border Patrol Agent
El Centro Station
Jim Glennon’s class is very worthwhile and it opens up a different perspective that we as law enforcement professionals see and deal with every day, but fail to realize. What I mean by this is that Arresting Communication gives insight into potential dangers that we must recognize and pass on to the next generation of Police Officers.
The whole class atmosphere is positive and Jim brings 31 years of street experience, with a good sense of humor and is very dynamic in his approach. You feel good about being an American Law Enforcement Officer and I would recommend his class to the most experienced Veteran Officer and the Newest Recruit in the Academy.
Jim Glennon’s class is a risk reducer for all of my brothers and sisters in patrol and in all levels of law enforcement.
Jim is vibrant, he cares about all of us, he teaches from the heart, is very funny and has 31 years of Street Experience to compliment his instruction. He comes from a law enforcement family, and lastly I would trust him with my family. He is scheduled to return here in Cleveland and give his class in conjunction with Police Memorial Week here in Cleveland, May 18th – 19th 2011.
Patrol Officer John J. Thomas
The class that we hosted in the Southern District of Alabama was the Arresting Communications course. Let me begin by saying that I was an officer in this district for 13 years prior to taking this position and from a personal standpoint, the class couldn’t have hit any closer to home. My wife is an investigator in the district and attended the course. She left the class saying it was by far the finest training session she had ever attended. That would mirror the types of comments that came from the evaluations.
I have fielded over 50 calls asking when we can get Lt. Glennon back for additional classes. I visited with an Alabama State Trooper who attended the class. He commented that the videos he saw in the class have stuck with him and he says he thinks about the officers that were killed in the videos every day. I would call that a positive.
We trained nearly 200 officers at the Arresting Communications course. At the first break several officers, who I personally have worked with, commented to me that they hoped the breaks were few and far between because the instructor was out of this world.
I hosted a hospitality room the evening of the first day and nearly half the students showed up to chat with the instructors.
Vibrant, active, and engaging don’t adequately describe the teaching template that Lt. Glennon uses. He speaks “real cop.” There is nothing monotone about the entire two day course.
We are currently working to get him back to the district as soon as possible.
Law Enforcement Coordinator
Southern District of Alabama
I am a civilian employed by a large suburban police department for almost twenty years, fifteen as a Crime Scene Investigator and the past four as a Collision Investigator. I work daily with the public in very high stressed situations where tempers can be short and violence is a real potential. I have previously taken one of your classes and learned much, but most recently took your company’s Ultimate Survival Instincts seminar. This class made me more cognizant of the dangers both sworn and civilian public safety employees can face when dealing with the public. More importantly this class has taught me numerous techniques that can be utilized by me to enhance my safety when dealing with the public.
Your first class prompted me to obtain weapons training and I now have a C.C.W. permit. Your most recent class allowed me to more fully understand the reasons why I might need to take action to protect my life and or my family. Further you made clear the possible consequences of such actions and gave me the ability to explain the reasons why I may take such actions. I now feel that I am equipped with a vastly improved ability to read both the verbal and the non-verbal indicators given by those who are lying to me and or might intend harm to me or others. This new found ability will allow me to act rather then to re-act in such situations giving me an advantage and takes the element of surprise away from the bad guys. Thank you again for imparting your wisdom to me and others in your quest to keep those in Law Enforcement safe. God Bless you and the other instructors at LifeLine in all that you do in educating us.